How to Report or Log Bugs?

Following sample bug/defect report will give you precise clue of how to log bugs in a bug tracking tool. You can use any bug tracking tool for tracking the bug for your reference.

Below is the sample scenario which caused the bug:

Let’s say you have built a new application. Now, you want to create a new user with new information in the application. To achieve this, you should login and then navigate to USERS menu>New User and under that fill all the required details such as First Name, Last Name, Address, Age, Phone etc. After entering all the details you should save that info by clicking SAVE button. After this, you will get the message “New User has been created successfully”. This is the exact process that you should follow for creating new user in your website.

Log in and then navigating to USERS menu > New User you save all the info by clicking the SAVE button and BANG! You get an error message and system suddenly crashes down. At that moment, you should save that error message by capturing it and saving it into Microsoft paint file or wherever you feel comfortable.

This is actually a Bug scenario for a tester and he now needs to log that BUG into bug tracking tool. Different tools are used for tracking the BUG and some of them are JIRA, Bugzilla, IBM Rational Clear Quest etc.

How the bug is reported effectively in bug tracking tool?

Below is the sample bug report for above stated example :
(Note : ‘bug report’ fields vary depending on Bug Tracking Tool)

SAMPLE BUG REPORT:

Bug Name: Application crashed while clicking the SAVE button for creating a new user.
Bug ID: (It will be automatically created by the BUG Tracking tool once you save this bug)
Area Path: USERS menu > New Users
Build Number: Version Number 3.0.4
Severity: HIGH (High/Medium/Low) or 1
Priority: HIGH (High/Medium/Low) or 1
Assigned to: Developer-X
Reported By: Your Name
Reported On: Date
Reason: Defect
Status: New/Open/Active (Depends on the Tool you are using)
Environment: Windows 10/SQL Server 2008

Description :
Application crashed on clicking SAVE button for creating a new user, henceforth not able to create a new user in the application.

Steps To Reproduce:
1) Logon into the application
2) Navigate to the Users Menu > New User
3) Filled all the user information fields
4) Clicked on ‘Save’ button
5) Seen an error page “OWX847 Exception: Insert values Error…”
6) See the attached logs for more information (Attach more logs related to bug.. IF any)
7) And also see the attached screenshot of the error page.

Expected result: On clicking SAVE button, it should give a success message “New User has been created successfully”.

(Attach ‘application crash’ screen shot. IF any)

Save the defect/bug in the BUG TRACKING TOOL which you are using.  There, you will get a bug id that can be used further as a Bug reference.

Default ‘New bug’ mail will go to particular developer and the default module owner (Team leader or manager) for further action.

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